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Providing the support you need, when you need it.
As part of our customer care, we offer comprehensive, flexible programs developed to support our products once implemented.
Our client services team are dedicated professionals who know the Outdoor industry. We take pride in our close working relationships with ALL of our users and in our ability to meet their specific needs. It's our goal to ensure you're maximizing your MISA investment.
Product support ranges from:
- Phone advice
- Webinars
- Remote system diagnostics
- Modem
- PC configuration
- FTP site
- Internet
MISA Phone Support
To reach client services dial 1 800 685 MISA ext. 226 or (416) 391-7555
ext. 401. Or send us an email at support@miscgroup.com
MISA FTP Site
We offer bi-directional file transfer. Our FTP site address is ftp://ftp.miscgroup.com.
To receive your ID and Password contact Client
Services. An annual support contract is required to access this service.
SUPPORT PROGRAMS
MISA support protects your investment by keeping you operational when you need help. Our enhanced service plans give customers the flexibility to meet specific needs.
PLATINUM SUPPORT
Platinum program includes:
| Free upgrades | |
| Discount on new products | |
| Unlimited phone support - 7:30am to 5:30pm EST. | |
| Access to online Webinars as available | |
| Reduced rate for product installation, data conversion and training | |
| Access to annual User Group Meeting |
GOLD SUPPORT
Gold program includes:
| Free upgrades | |
| Discount on new products | |
| Unlimited phone support - 7:30am to 5:30pm EST. | |
| Access to online Webinars (charge per session) | |
| Reduced rate for product installation, data conversion and training | |
| Access to annual User Group Meeting |
For more information about our product support or support programs please
send us an email.
